Payment Portal
PledgeCollect.com is an online payment portal operated by Fenety Marketing Services Atlantic Ltd. ("Fenety Marketing", "we", "us", or "our"), a telephone fundraising company based in New Brunswick, Canada.
This portal exists for one purpose: to give you a convenient, secure way to pay a pledge you already made over the telephone during a fundraising campaign conducted by Fenety Marketing on behalf of a charitable or nonprofit organization (the "Charity"). It is an alternative to mailing a cheque or providing payment by other means.
By using this portal, you ("you" or "Donor") agree to these Terms of Use. If you did not make a pledge by telephone and are not seeking to fulfill an existing pledge, please do not use this portal.
A pledge is a commitment you made voluntarily during a telephone call with a Fenety Marketing fundraising representative. This portal does not create new pledges — it allows you to fulfill one you have already made.
By proceeding with payment, you confirm that:
If you do not recall making a pledge, believe you have reached this portal in error, or have concerns about a call you received, please contact us before submitting any payment (see Section 8).
Your payment is directed to the Charity identified during your telephone pledge. Fenety Marketing conducts fundraising campaigns on behalf of charitable and nonprofit organizations across Canada. We are a fundraising services company — we are not the Charity, and donations made through this portal are not made to Fenety Marketing.
The name of the Charity will be displayed on the payment confirmation screen before you submit your payment. Please verify it matches your intent before proceeding.
Tax receipts, if applicable, are issued by the Charity and are subject to their policies. Fenety Marketing does not issue charitable tax receipts.
Payments are processed securely through Bambora (a Worldline company), a third-party payment processor. Your payment card information is entered directly into Bambora's secure system and is never stored on Fenety Marketing's servers.
By submitting payment, you authorize a one-time charge to your payment method in the amount you specify. You acknowledge that:
If your payment is declined, no charge will be made. You may attempt payment again or contact us to arrange an alternative payment method. Fenety Marketing is not responsible for declines resulting from your card issuer's policies.
If you believe a payment was processed in error or you wish to request a refund, please contact us promptly using the information in Section 8. Refund eligibility is determined in consultation with the Charity, as the funds are directed to them. Fenety Marketing will make reasonable efforts to facilitate a resolution.
We collect only the personal information necessary to process your payment and record your pledge fulfillment. This includes your name, contact information, and payment transaction details. We do not sell your personal information.
Your information may be shared with the Charity on whose behalf your pledge was collected, and with Bambora for payment processing purposes. All handling of personal information is conducted in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
For full details, please refer to Fenety Marketing's Privacy Policy.
PledgeCollect.com uses industry-standard encryption (TLS/HTTPS) for all data transmitted through this portal. Payment card data is tokenized by Bambora on the client side before transmission, meaning sensitive card details are never sent to or stored by Fenety Marketing's systems.
If you suspect fraudulent activity related to a payment made through this portal, contact your card issuer immediately and notify us as well.
Fenety Marketing provides this portal as a convenience to donors. To the fullest extent permitted by law:
Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded under applicable Canadian law.
If you have questions about a pledge you made, a payment processed through this portal, or any concerns about a call you received from our fundraising representatives, please contact us:
Fenety Marketing Services Atlantic Ltd.We are committed to addressing your concerns promptly and fairly.
These Terms of Use are governed by the laws of the Province of New Brunswick and the applicable federal laws of Canada. Any disputes arising in connection with your use of this portal will be subject to the exclusive jurisdiction of the courts of New Brunswick.
We may update these Terms of Use from time to time. The current version will always be available on this portal. Your continued use of the portal after any update constitutes acceptance of the revised Terms.
© 2026 Fenety Marketing Services Atlantic Ltd. All rights reserved. | PledgeCollect.com Terms of Use v1.2